:root {
  --pine: #0d2f2a;
  --cedar: #173f37;
  --gold: #c6a15b;
  --snow: #f8faf7;
  --mist: #e6eee9;
  --ink: #13211f;
  --muted: #687a73;
  --rose: #b95e4b;
  --aqua: #79b9b1;
  --shadow: 0 24px 70px rgba(10, 35, 31, 0.18);
  font-family: Inter, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

/* Complete guest satisfaction questionnaire */
.feedback-toolbar {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  align-items: end;
}

.feedback-toolbar .search-box {
  min-width: 0;
}

.lookup-status {
  min-height: 24px;
  margin: -6px 0 12px;
  color: var(--cedar);
  font-weight: 700;
  overflow-wrap: anywhere;
}

#surveyQuestions,
.feedback-form {
  display: grid;
  gap: 18px;
}

.survey-section {
  padding: 22px;
  border: 1px solid rgba(13, 47, 42, 0.13);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.78);
}

.survey-section-heading {
  margin-bottom: 18px;
  padding-bottom: 14px;
  border-bottom: 2px solid rgba(198, 161, 91, 0.42);
}

.survey-section-heading h3,
.survey-question-title h3,
.question-group {
  margin-bottom: 0;
}

.survey-question {
  padding: 18px 0;
  border-bottom: 1px solid rgba(13, 47, 42, 0.1);
}

.survey-question:last-child {
  padding-bottom: 0;
  border-bottom: 0;
}

.survey-question-title {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 12px;
}

.survey-question-title .question-number {
  flex: 0 0 42px;
  margin-bottom: 0;
}

.question-group {
  padding: 20px 0 4px;
  color: var(--cedar);
  font-size: 1rem;
}

.score-legend {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  margin: 0 4px 7px;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 800;
}

.score-legend span:nth-child(2) {
  text-align: center;
}

.score-legend span:last-child {
  text-align: right;
}

.nps-smiley-scale.survey-score {
  grid-template-columns: repeat(11, minmax(52px, 1fr));
  overflow-x: auto;
  padding: 3px 2px 8px;
}

.survey-score .not-used-option {
  grid-column: 1 / -1;
  display: flex;
  justify-self: start;
  min-height: 42px;
  padding: 7px 12px;
  color: var(--muted);
  background: #f1f2ef;
}

.survey-score .not-used-option span {
  font-size: 1.15rem;
}

.first-visit-question {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
}

.first-visit-question .survey-question-title {
  margin-bottom: 0;
}

.written-feedback {
  display: grid;
  gap: 16px;
}

.written-feedback label {
  display: grid;
  gap: 8px;
  color: var(--ink);
  font-weight: 800;
}

.written-feedback textarea {
  width: 100%;
  min-height: 118px;
  overflow-y: auto;
  overscroll-behavior: auto;
  resize: none;
}

@media (max-width: 760px) {
  .feedback-toolbar,
  .first-visit-question {
    grid-template-columns: 1fr;
  }

  .first-visit-question {
    display: grid;
    align-items: stretch;
  }

  .survey-section {
    padding: 16px;
  }

  .score-legend {
    min-width: 590px;
  }
}

.thank-you-panel {
  padding: 34px;
  border: 1px solid rgba(13, 47, 42, 0.14);
  border-radius: 8px;
  text-align: center;
  background: rgba(255, 255, 255, 0.86);
}

.thank-you-panel h3 {
  margin: 8px 0 10px;
  font-size: 2rem;
}

* {
  box-sizing: border-box;
}

html,
body {
  max-width: 100%;
  overflow-x: hidden;
}

body {
  margin: 0;
  min-height: 100vh;
  color: var(--ink);
  overflow-anchor: none;
  overscroll-behavior-y: contain;
  background:
    linear-gradient(140deg, rgba(13, 47, 42, 0.94), rgba(29, 70, 62, 0.76)),
    radial-gradient(circle at 80% 10%, rgba(198, 161, 91, 0.35), transparent 26%),
    linear-gradient(180deg, #eef5f0 0%, #d9e9e2 100%);
}

body.locked {
  overflow: hidden;
}

button,
input,
select,
textarea {
  font: inherit;
}

button {
  cursor: pointer;
}

.login-screen {
  position: fixed;
  inset: 0;
  z-index: 20;
  display: grid;
  place-items: center;
  padding: 24px;
  background:
    linear-gradient(140deg, rgba(8, 32, 29, 0.94), rgba(23, 63, 55, 0.82)),
    linear-gradient(160deg, #f8fbff 0 18%, #bad1d0 18% 42%, #315f59 42% 66%, #102f2b 66%);
}

.login-screen.hidden {
  display: none;
}

.login-panel {
  width: min(460px, 100%);
  padding: 34px;
  border: 1px solid rgba(255, 255, 255, 0.24);
  border-radius: 8px;
  color: white;
  text-align: center;
  background: rgba(255, 255, 255, 0.13);
  box-shadow: var(--shadow);
  backdrop-filter: blur(24px);
}

.login-panel img {
  width: 86px;
  height: 86px;
  object-fit: contain;
  margin-bottom: 18px;
  padding: 10px;
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.94);
}

.login-panel h1 {
  margin-bottom: 24px;
  font-size: 2rem;
}

.login-fields {
  display: grid;
  gap: 14px;
  text-align: left;
}

.login-fields label {
  display: grid;
  gap: 8px;
  color: rgba(255, 255, 255, 0.78);
  font-weight: 800;
}

.login-error {
  display: none;
  margin: 0;
  color: #ffd3ca;
  font-weight: 800;
}

.login-error.visible {
  display: block;
}

.app-shell {
  display: grid;
  grid-template-columns: 300px minmax(0, 1fr);
  min-height: 100vh;
}

.sidebar {
  display: flex;
  flex-direction: column;
  gap: 28px;
  padding: 26px;
  background: rgba(8, 32, 29, 0.78);
  border-right: 1px solid rgba(255, 255, 255, 0.14);
  color: white;
  backdrop-filter: blur(22px);
}

.brand-block {
  display: grid;
  grid-template-columns: 64px 1fr;
  gap: 14px;
  align-items: center;
}

.brand-block img {
  width: 64px;
  height: 64px;
  object-fit: contain;
  background: rgba(255, 255, 255, 0.92);
  border-radius: 8px;
  padding: 8px;
}

.eyebrow {
  margin: 0 0 6px;
  color: var(--gold);
  font-size: 0.72rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0;
}

h1,
h2,
h3,
p {
  margin-top: 0;
}

h1,
h2,
.hero-band h3 {
  font-family: Cinzel, Georgia, serif;
}

h1 {
  margin-bottom: 0;
  font-size: 1.2rem;
}

.nav-list {
  display: grid;
  gap: 9px;
}

.nav-item,
.service-card,
.panel,
.metric-card,
.guest-summary,
.feedback-form,
.feedback-toolbar,
.case-board article,
.recognition-spotlight,
.admin-grid button {
  border: 1px solid rgba(255, 255, 255, 0.18);
  background: rgba(255, 255, 255, 0.72);
  box-shadow: var(--shadow);
  backdrop-filter: blur(18px);
}

.nav-item {
  width: 100%;
  min-height: 46px;
  padding: 0 14px;
  color: rgba(255, 255, 255, 0.72);
  text-align: left;
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.07);
  box-shadow: none;
}

.nav-item.active,
.nav-item:hover {
  color: white;
  border-color: rgba(198, 161, 91, 0.7);
  background: rgba(198, 161, 91, 0.18);
}

.service-card {
  display: grid;
  grid-template-columns: 12px 1fr;
  gap: 12px;
  margin-top: auto;
  padding: 16px;
  border-radius: 8px;
  color: white;
  background: rgba(255, 255, 255, 0.08);
  box-shadow: none;
}

.service-card p {
  margin: 4px 0 0;
  color: rgba(255, 255, 255, 0.68);
  font-size: 0.82rem;
}

.status-dot {
  width: 12px;
  height: 12px;
  margin-top: 4px;
  border-radius: 50%;
  background: #78d59b;
  box-shadow: 0 0 0 6px rgba(120, 213, 155, 0.14);
}

.main-stage {
  display: flex;
  flex-direction: column;
  gap: 22px;
  min-width: 0;
  padding: 28px;
  background:
    linear-gradient(170deg, rgba(247, 250, 247, 0.92), rgba(225, 237, 232, 0.88)),
    repeating-linear-gradient(135deg, rgba(13, 47, 42, 0.04) 0 1px, transparent 1px 18px);
}

.topbar,
.panel-heading,
.feedback-toolbar,
.guest-summary,
.form-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
}

.topbar h2 {
  margin-bottom: 0;
  font-size: clamp(1.5rem, 3vw, 2.4rem);
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

.user-chip {
  display: inline-flex;
  align-items: center;
  min-height: 42px;
  max-width: 260px;
  padding: 0 14px;
  border: 1px solid rgba(13, 47, 42, 0.12);
  border-radius: 8px;
  color: var(--pine);
  background: rgba(255, 255, 255, 0.72);
  font-size: 0.86rem;
  font-weight: 800;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.primary-action,
.ghost-button,
.icon-button {
  min-height: 42px;
  border: 0;
  border-radius: 8px;
  padding: 0 16px;
  font-weight: 800;
}

.primary-action {
  color: white;
  background: linear-gradient(135deg, var(--pine), var(--cedar));
  box-shadow: 0 14px 28px rgba(13, 47, 42, 0.22);
}

.ghost-button,
.icon-button {
  color: var(--pine);
  background: rgba(255, 255, 255, 0.78);
  border: 1px solid rgba(13, 47, 42, 0.13);
}

.view {
  display: none;
}

.view.active {
  display: grid;
  gap: 22px;
}

.hero-band {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 190px;
  gap: 18px;
  min-height: 220px;
  padding: 28px;
  color: white;
  border-radius: 8px;
  background:
    linear-gradient(110deg, rgba(8, 32, 29, 0.92), rgba(18, 64, 58, 0.68)),
    linear-gradient(160deg, #f7fbff 0 20%, #adc8ca 20% 42%, #305e5a 42% 64%, #173f37 64%);
  box-shadow: var(--shadow);
  overflow: hidden;
}

.hero-band h3 {
  margin-bottom: 12px;
  max-width: 760px;
  font-size: clamp(2rem, 5vw, 4.3rem);
  line-height: 1.02;
}

.hero-band p:not(.eyebrow) {
  max-width: 680px;
  color: rgba(255, 255, 255, 0.78);
  font-size: 1.02rem;
}

.nps-orbit {
  display: grid;
  place-items: center;
  align-self: center;
  aspect-ratio: 1;
  border: 1px solid rgba(255, 255, 255, 0.28);
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.14);
}

.nps-orbit span,
.nps-orbit small {
  color: rgba(255, 255, 255, 0.72);
  font-weight: 800;
}

.nps-orbit strong {
  font-size: 4rem;
  color: var(--gold);
}

.metric-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
}

.metric-card {
  display: grid;
  gap: 8px;
  min-height: 132px;
  padding: 20px;
  text-align: left;
  border-radius: 8px;
  color: var(--ink);
}

.metric-card strong {
  font-size: 2.2rem;
}

.metric-card small,
.guest-summary dt,
.case-card p,
.admin-grid span,
.recognition-spotlight p {
  color: var(--muted);
}

.metric-card.alert {
  border-color: rgba(185, 94, 75, 0.35);
}

.split-layout,
.recognition-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.4fr) minmax(320px, 0.8fr);
  gap: 18px;
}

.panel,
.feedback-form,
.guest-summary,
.feedback-toolbar,
.case-board article,
.recognition-spotlight {
  border-radius: 8px;
  padding: 22px;
}

.ranking-list,
.complaint-list,
.recognition-list {
  display: grid;
  gap: 14px;
}

.ranking-list div {
  display: grid;
  grid-template-columns: 150px 1fr 52px;
  gap: 12px;
  align-items: center;
}

meter {
  width: 100%;
  height: 12px;
}

.complaint-list button,
.guest-options button {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  min-height: 54px;
  padding: 14px;
  color: var(--ink);
  border: 1px solid rgba(13, 47, 42, 0.1);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.76);
}

.feedback-toolbar {
  align-items: end;
}

.search-box {
  display: grid;
  gap: 8px;
  min-width: 360px;
}

.search-box label {
  color: var(--muted);
  font-weight: 800;
}

.search-box div,
.filter-row {
  display: flex;
  gap: 10px;
}

input,
select,
textarea {
  min-height: 42px;
  width: 100%;
  border: 1px solid rgba(13, 47, 42, 0.14);
  border-radius: 8px;
  padding: 0 12px;
  color: var(--ink);
  background: rgba(255, 255, 255, 0.82);
}

textarea {
  padding-top: 12px;
  resize: vertical;
}

.medium-switch,
.choice-pills,
.rating-strip,
.nps-scale,
.nps-smiley-scale {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.medium-switch button,
.choice-pills button,
.rating-strip button,
.nps-scale button,
.nps-smiley-scale button {
  min-height: 42px;
  border: 1px solid rgba(13, 47, 42, 0.13);
  border-radius: 8px;
  padding: 0 13px;
  color: var(--pine);
  background: rgba(255, 255, 255, 0.76);
}

.medium-switch .active,
.choice-pills .selected,
.rating-strip .selected,
.nps-scale .selected,
.nps-smiley-scale .selected {
  color: white;
  border-color: var(--pine);
  background: var(--pine);
}

.rating-strip {
  display: grid;
  grid-template-columns: repeat(5, minmax(92px, 1fr));
  gap: 12px;
}

.rating-strip .smiley-option {
  display: grid;
  justify-items: center;
  gap: 8px;
  min-height: 104px;
  padding: 12px 8px;
  border-width: 2px;
  color: var(--ink);
  font-weight: 900;
  transition: transform 0.18s ease, box-shadow 0.18s ease, border-color 0.18s ease;
}

.rating-strip .smiley-option:hover,
.rating-strip .smiley-option.selected {
  transform: translateY(-3px);
  box-shadow: 0 16px 34px rgba(13, 47, 42, 0.2);
}

.smiley-face {
  display: grid;
  place-items: center;
  width: 52px;
  height: 52px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.74);
  font-size: 2rem;
}

.smiley-option.poor {
  border-color: rgba(185, 94, 75, 0.4);
  background: #fde9e4;
}

.smiley-option.fair {
  border-color: rgba(202, 139, 73, 0.42);
  background: #fff1d9;
}

.smiley-option.good {
  border-color: rgba(198, 161, 91, 0.5);
  background: #f8efd8;
}

.smiley-option.great {
  border-color: rgba(121, 185, 177, 0.48);
  background: #e2f2ee;
}

.smiley-option.excellent {
  border-color: rgba(13, 47, 42, 0.5);
  background: #dcece7;
}

.smiley-option.selected {
  color: white;
  background: linear-gradient(135deg, var(--pine), var(--cedar));
}

.nps-smiley-scale {
  display: grid;
  grid-template-columns: repeat(11, minmax(54px, 1fr));
  gap: 8px;
}

.nps-smiley-scale button {
  display: grid;
  place-items: center;
  gap: 5px;
  min-height: 74px;
  padding: 8px 4px;
  border-width: 2px;
  font-weight: 900;
}

.nps-smiley-scale span {
  font-size: 1.55rem;
  line-height: 1;
}

.nps-smiley-scale .detractor {
  border-color: rgba(185, 94, 75, 0.34);
  background: #fdebe7;
}

.nps-smiley-scale .neutral {
  border-color: rgba(198, 161, 91, 0.45);
  background: #fff2d7;
}

.nps-smiley-scale .promoter {
  border-color: rgba(32, 122, 95, 0.42);
  background: #e2f2e9;
}

.nps-smiley-scale .selected {
  color: white;
  background: linear-gradient(135deg, var(--pine), var(--cedar));
}

.guest-summary {
  align-items: start;
}

.guest-summary dl {
  display: grid;
  grid-template-columns: repeat(5, minmax(90px, 1fr));
  gap: 16px;
  margin: 0;
}

.guest-summary dt {
  font-size: 0.76rem;
  font-weight: 800;
  text-transform: uppercase;
}

.guest-summary dd {
  margin: 4px 0 0;
  font-weight: 800;
}

.feedback-form {
  display: grid;
  gap: 18px;
}

.question-row {
  display: grid;
  grid-template-columns: minmax(240px, 0.7fr) minmax(0, 1fr);
  gap: 18px;
  align-items: center;
  padding-bottom: 18px;
  border-bottom: 1px solid rgba(13, 47, 42, 0.1);
}

.question-row.stacked {
  align-items: start;
}

.question-row h3 {
  margin-bottom: 0;
}

.question-number {
  display: inline-grid;
  place-items: center;
  width: 38px;
  height: 28px;
  margin-bottom: 10px;
  color: white;
  border-radius: 8px;
  background: var(--gold);
  font-weight: 800;
}

.nps-scale {
  display: grid;
  grid-template-columns: repeat(11, minmax(38px, 1fr));
}

.department-grid,
.comment-grid,
.admin-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

.department-grid label {
  display: grid;
  gap: 8px;
  padding: 14px;
  border: 1px solid rgba(13, 47, 42, 0.1);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.6);
  font-weight: 800;
}

.case-board {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 18px;
}

.case-board article {
  min-height: 520px;
}

.case-card {
  display: grid;
  gap: 8px;
  margin-top: 14px;
  padding: 16px;
  border-left: 4px solid var(--gold);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.72);
}

.case-card.high {
  border-left-color: var(--rose);
}

.case-card.resolved {
  border-left-color: var(--aqua);
}

.table-panel {
  overflow-x: auto;
}

table {
  width: 100%;
  min-width: 760px;
  border-collapse: collapse;
}

th,
td {
  padding: 16px 12px;
  text-align: left;
  border-bottom: 1px solid rgba(13, 47, 42, 0.1);
}

th {
  color: var(--muted);
  font-size: 0.78rem;
  text-transform: uppercase;
}

.recognition-spotlight {
  color: white;
  background:
    linear-gradient(140deg, rgba(13, 47, 42, 0.9), rgba(40, 87, 77, 0.68)),
    linear-gradient(135deg, #e8f2ef, #79b9b1);
}

.recognition-spotlight h3 {
  font-family: Cinzel, Georgia, serif;
  font-size: clamp(2rem, 4vw, 4rem);
}

.recognition-spotlight p {
  color: rgba(255, 255, 255, 0.72);
}

.recognition-list div {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  padding: 16px;
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.64);
}

.empty-state {
  margin: 0;
  padding: 18px;
  border: 1px dashed rgba(13, 47, 42, 0.18);
  border-radius: 8px;
  color: var(--muted);
  background: rgba(255, 255, 255, 0.48);
  font-weight: 800;
}

.admin-grid button {
  display: grid;
  gap: 8px;
  min-height: 128px;
  padding: 20px;
  text-align: left;
  border-radius: 8px;
  color: var(--ink);
}

.admin-config-board {
  display: grid;
  gap: 18px;
}

.admin-config-panel {
  display: grid;
  gap: 16px;
}

.mapping-table {
  display: grid;
  gap: 8px;
  overflow-x: auto;
}

.mapping-row {
  display: grid;
  grid-template-columns: minmax(260px, 1.6fr) minmax(160px, 0.85fr) minmax(160px, 0.85fr) minmax(210px, 1fr) minmax(210px, 1fr);
  gap: 8px;
  align-items: center;
  min-width: 1080px;
}

.department-row {
  display: grid;
  grid-template-columns: minmax(180px, 1fr) minmax(180px, 1fr) minmax(240px, 1.2fr) 90px;
  gap: 8px;
  align-items: center;
  min-width: 760px;
}

.fixed-question {
  min-height: 44px;
  display: flex;
  align-items: center;
  padding: 8px 10px;
  border: 1px solid #d8dfdc;
  background: #f3f6f4;
  color: #26332f;
  font-weight: 700;
}

.mapping-head {
  padding: 0 4px;
  color: var(--muted);
  font-size: 0.76rem;
  font-weight: 900;
  text-transform: uppercase;
}

.config-grid {
  display: grid;
  gap: 14px;
}

.config-grid.two {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.config-grid.three {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.config-grid label,
.wide-field {
  display: grid;
  gap: 8px;
  color: var(--muted);
  font-weight: 800;
}

.toggle-row {
  display: flex !important;
  align-items: center;
  min-height: 42px;
  padding: 0 12px;
  border: 1px solid rgba(13, 47, 42, 0.12);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.62);
  color: var(--pine) !important;
}

.toggle-row input {
  width: 18px;
  min-height: 18px;
  accent-color: var(--pine);
}

.admin-config-actions {
  align-items: center;
}

.admin-config-actions .lookup-status {
  margin: 0;
}

.admin-layout {
  display: grid;
  grid-template-columns: minmax(320px, 0.85fr) minmax(0, 1.15fr);
  gap: 18px;
}

.user-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

.user-form label {
  display: grid;
  gap: 8px;
  color: var(--muted);
  font-weight: 800;
}

.compact-actions {
  grid-column: 1 / -1;
}

.capability-picker {
  grid-column: 1 / -1;
  display: grid;
  gap: 10px;
  margin: 0;
  padding: 14px;
  border: 1px solid rgba(13, 47, 42, 0.12);
  border-radius: 8px;
}

.capability-picker legend {
  padding: 0 8px;
  color: var(--muted);
  font-weight: 800;
}

.capability-list {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.capability-list label {
  display: flex;
  align-items: center;
  gap: 8px;
  min-height: 38px;
  padding: 0 10px;
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.58);
  color: var(--pine);
}

.capability-list input {
  width: 18px;
  min-height: 18px;
  accent-color: var(--pine);
}

.users-table {
  min-width: 680px;
}

.table-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.mini-button {
  min-height: 34px;
  border: 1px solid rgba(13, 47, 42, 0.14);
  border-radius: 8px;
  padding: 0 10px;
  color: var(--pine);
  background: rgba(255, 255, 255, 0.72);
  font-weight: 800;
}

.mini-button.danger {
  color: var(--rose);
  border-color: rgba(185, 94, 75, 0.28);
}

.status-badge {
  display: inline-flex;
  min-height: 28px;
  align-items: center;
  border-radius: 999px;
  padding: 0 10px;
  color: var(--pine);
  background: rgba(121, 185, 177, 0.22);
  font-size: 0.78rem;
  font-weight: 800;
}

.status-badge.inactive {
  color: var(--rose);
  background: rgba(185, 94, 75, 0.13);
}

.permission-panel {
  overflow-x: auto;
}

.permission-matrix {
  display: grid;
  min-width: 820px;
  border: 1px solid rgba(13, 47, 42, 0.1);
  border-radius: 8px;
  overflow: hidden;
}

.permission-row {
  display: grid;
  grid-template-columns: 240px repeat(6, minmax(92px, 1fr));
  align-items: stretch;
}

.permission-row + .permission-row {
  border-top: 1px solid rgba(13, 47, 42, 0.08);
}

.permission-cell {
  display: grid;
  place-items: center;
  min-height: 54px;
  padding: 10px;
  background: rgba(255, 255, 255, 0.54);
  border-right: 1px solid rgba(13, 47, 42, 0.08);
  text-align: center;
  font-size: 0.84rem;
  font-weight: 800;
}

.permission-cell:last-child {
  border-right: 0;
}

.permission-head .permission-cell {
  color: white;
  background: var(--pine);
}

.permission-cell.user-name {
  justify-items: start;
  text-align: left;
  color: var(--pine);
  background: rgba(198, 161, 91, 0.14);
}

.permission-cell input {
  width: 22px;
  min-height: 22px;
  accent-color: var(--pine);
}

dialog {
  width: min(720px, calc(100vw - 28px));
  padding: 0;
  border: 0;
  border-radius: 8px;
  background: transparent;
}

dialog::backdrop {
  background: rgba(5, 20, 18, 0.62);
  backdrop-filter: blur(8px);
}

.dialog-card {
  padding: 22px;
  border-radius: 8px;
  background: var(--snow);
  box-shadow: var(--shadow);
}

.guest-options {
  display: grid;
  gap: 12px;
}

.guest-options button {
  flex-direction: column;
  align-items: start;
}

@media (max-width: 1100px) {
  .app-shell {
    grid-template-columns: 1fr;
  }

  .sidebar {
    position: sticky;
    top: 0;
    z-index: 5;
  }

  .nav-list {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .metric-grid,
  .case-board,
  .guest-summary dl {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 760px) {
  .main-stage,
  .sidebar {
    padding: 16px;
  }

  .topbar,
  .panel-heading,
  .feedback-toolbar,
  .guest-summary,
  .form-actions,
  .search-box div,
  .filter-row {
    align-items: stretch;
    flex-direction: column;
  }

  .hero-band,
  .split-layout,
  .recognition-grid,
  .question-row,
  .department-grid,
  .comment-grid,
  .admin-grid,
  .config-grid.two,
  .config-grid.three,
  .admin-layout,
  .user-form,
  .capability-list,
  .case-board,
  .metric-grid,
  .guest-summary dl {
    grid-template-columns: 1fr;
  }

  .nav-list {
    grid-template-columns: 1fr 1fr;
  }

  .search-box {
    min-width: 0;
  }

  .nps-scale {
    grid-template-columns: repeat(6, minmax(38px, 1fr));
  }

  .rating-strip {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .nps-smiley-scale {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }
}

#feedback .feedback-toolbar {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

#feedback .manual-guest-box > div {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

#feedback .manual-guest-box button {
  grid-column: 1 / -1;
}

.threshold-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 180px)) minmax(280px, 1fr) auto;
  align-items: end;
  gap: 14px;
}

.threshold-form label {
  display: grid;
  gap: 7px;
  color: var(--muted);
  font-weight: 800;
}

.threshold-preview {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding-bottom: 4px;
}

.threshold-preview span {
  padding: 8px 10px;
  border-radius: 6px;
  font-weight: 900;
}

.detractor-range {
  color: #7e3025;
  background: #fdebe7;
}

.neutral-range {
  color: #705215;
  background: #fff2d7;
}

.promoter-range {
  color: #155e46;
  background: #e2f2e9;
}

@media (max-width: 760px) {
  #feedback .feedback-toolbar,
  .threshold-form {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 900px) {
  #feedback .feedback-toolbar {
    grid-template-columns: 1fr;
  }

  #feedback .manual-guest-box > div,
  .guest-summary dl {
    grid-template-columns: 1fr;
  }

  .feedback-form {
    gap: 14px;
  }

  .survey-question-title {
    align-items: flex-start;
  }

  .survey-question-title .question-number {
    flex-basis: 36px;
  }

  .score-legend {
    display: none;
  }

  .nps-smiley-scale.survey-score {
    grid-template-columns: repeat(11, minmax(40px, 1fr));
    min-width: 0;
    overflow-x: auto;
    overflow-y: hidden;
    gap: 5px;
    -webkit-overflow-scrolling: touch;
  }

  .nps-smiley-scale.survey-score button {
    min-width: 0;
    min-height: 56px;
    padding: 7px 4px;
  }

  .nps-smiley-scale.survey-score span {
    font-size: 1.25rem;
  }

  .survey-score .not-used-option {
    justify-self: stretch;
    justify-content: center;
  }

  .written-feedback textarea {
    min-height: 132px;
    resize: none;
    scroll-margin-bottom: 180px;
  }
}

@media (max-width: 520px) {
  .main-stage {
    padding: 12px;
  }

  .survey-section,
  .guest-summary {
    padding: 14px;
  }

  .nps-smiley-scale.survey-score {
    grid-template-columns: repeat(11, minmax(40px, 1fr));
    overflow-x: auto;
    overflow-y: hidden;
  }

  .choice-pills {
    grid-template-columns: 1fr 1fr;
  }

  .form-actions {
    gap: 8px;
  }

  .form-actions button {
    width: 100%;
  }
}

body.public-feedback .sidebar,
body.public-feedback .topbar-actions,
body.public-feedback .feedback-toolbar,
body.public-feedback #guestLookupStatus,
body.public-feedback .guest-summary {
  display: none !important;
}

body.public-feedback .app-shell {
  grid-template-columns: 1fr;
}

body.public-feedback .main-stage {
  width: min(1380px, 100%);
  margin: 0 auto;
}

body.public-feedback {
  height: auto;
  min-height: 100%;
  overflow-y: auto !important;
  overscroll-behavior-y: auto;
  touch-action: pan-y;
  -webkit-overflow-scrolling: touch;
}

body.public-feedback .app-shell,
body.public-feedback .main-stage,
body.public-feedback #feedback,
body.public-feedback .feedback-form {
  height: auto;
  overflow: visible;
}

#feedback {
  width: 100%;
}

#feedback .feedback-form,
#feedback .guest-summary,
#feedback .feedback-toolbar {
  width: 100%;
}

@media (max-width: 1200px) and (min-width: 701px) {
  .main-stage {
    padding-right: 14px;
    padding-left: 14px;
  }

  .survey-section {
    padding: 16px;
  }

  .nps-smiley-scale.survey-score {
    grid-template-columns: repeat(11, minmax(38px, 1fr));
    gap: 5px;
    overflow: visible;
  }

  .nps-smiley-scale.survey-score button {
    min-width: 0;
    min-height: 52px;
    padding: 6px 2px;
  }

  .nps-smiley-scale.survey-score span {
    font-size: 1.1rem;
  }
}

@media (max-width: 700px) {
  .nps-smiley-scale.survey-score {
    grid-template-columns: repeat(6, minmax(0, 1fr));
    width: 100%;
    overflow: visible;
    gap: 5px;
  }
}

.category-grid,
.trend-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 16px;
}

.category-card {
  display: flex;
  align-items: center;
  justify-content: space-between;
  min-height: 82px;
  padding: 18px;
  border: 1px solid rgba(13, 47, 42, 0.13);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.75);
  font-weight: 800;
}

.category-card strong { font-size: 2rem; }
.category-card.detractor { border-left: 5px solid var(--rose); }
.category-card.neutral { border-left: 5px solid var(--gold); }
.category-card.promoter { border-left: 5px solid #207a5f; }

.trend-list { display: grid; gap: 9px; }
.trend-list > div { display: grid; grid-template-columns: minmax(76px, auto) 1fr 38px; align-items: center; gap: 8px; font-size: .78rem; }
.trend-list i { height: 8px; overflow: hidden; border-radius: 8px; background: var(--mist); }
.trend-list i b { display: block; height: 100%; background: linear-gradient(90deg, var(--gold), var(--pine)); }
.trend-list strong { text-align: right; }

.work-area-note {
  padding: 13px 16px;
  border-left: 4px solid var(--gold);
  border-radius: 6px;
  background: rgba(255, 255, 255, .7);
  color: var(--cedar);
  font-weight: 800;
}

.lane-count {
  display: inline-grid;
  min-width: 28px;
  min-height: 28px;
  place-items: center;
  border-radius: 50%;
  background: var(--mist);
  font-size: .8rem;
}

button.case-card {
  width: 100%;
  border-top: 0;
  border-right: 0;
  border-bottom: 0;
  text-align: left;
}

.case-card.escalated { border-left-color: var(--rose); background: #fff3f0; }
.escalation-badge { display: inline-flex; width: fit-content; padding: 5px 8px; border-radius: 999px; color: #8b2f20; background: #fbded7; font-size: .75rem; }

.case-form { display: grid; gap: 14px; }
.case-form > label { display: grid; gap: 7px; color: var(--muted); font-weight: 800; }
.case-form textarea { min-height: 100px; }
.lookup-status.error { color: var(--rose); font-weight: 800; }

@media (max-width: 760px) {
  .category-grid,
  .trend-grid { grid-template-columns: 1fr; }

  .main-stage,
  .feedback-form,
  .survey-section,
  .survey-question,
  .nps-smiley-scale.survey-score { min-width: 0; max-width: 100%; }

  .nps-smiley-scale.survey-score button {
    min-width: 0;
    min-height: 58px;
    padding: 5px 2px;
  }

  .nps-smiley-scale.survey-score span { font-size: 1.1rem; }
}

@media print {
  .sidebar,
  .topbar-actions,
  .feedback-toolbar,
  dialog {
    display: none !important;
  }

  body {
    background: #fff;
  }

  .app-shell {
    display: block;
  }

  .main-stage {
    padding: 0;
  }
}

/* PDF-style guest satisfaction feedback form */
#feedback .feedback-form {
  max-width: 1120px;
  margin: 0 auto;
  gap: 14px;
  color: #1f2b28;
}

#feedback .survey-cover,
#feedback .survey-section {
  border: 1px solid rgba(31, 43, 40, 0.16);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.94);
  box-shadow: 0 10px 28px rgba(13, 47, 42, 0.08);
}

#feedback .survey-cover {
  padding: 26px 28px;
  text-align: center;
}

#feedback .survey-cover h2 {
  margin: 5px 0 0;
  color: var(--pine);
  font-size: 1.9rem;
  letter-spacing: 0;
}

#feedback .survey-section {
  padding: 20px 24px;
}

#feedback .survey-section-heading {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 10px;
  padding-bottom: 10px;
  border-bottom: 1px solid rgba(198, 161, 91, 0.55);
}

#feedback .survey-section-heading h3,
#feedback .survey-question-title h3 {
  color: var(--pine);
  font-size: 1.02rem;
  line-height: 1.35;
}

#feedback .survey-question {
  padding: 14px 0;
}

#feedback .survey-question-title {
  margin-bottom: 8px;
}

#feedback .survey-question-title .question-number {
  flex: 0 0 34px;
  min-width: 34px;
  height: 34px;
  display: inline-grid;
  place-items: center;
  border: 1px solid rgba(13, 47, 42, 0.18);
  border-radius: 50%;
  color: var(--pine);
  background: #fff;
  font-size: 0.78rem;
}

#feedback .question-group {
  margin: 14px 0 4px;
  padding: 8px 10px;
  border-left: 3px solid var(--gold);
  border-radius: 6px;
  color: var(--cedar);
  background: rgba(198, 161, 91, 0.1);
  font-size: 0.94rem;
}

#feedback .score-legend {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  margin: 0 0 6px;
  color: #5f6f69;
  font-size: 0.76rem;
  font-weight: 800;
}

#feedback .score-scale-wrap {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 8px;
}

#feedback .score-scale-wrap:has(.not-used-option) {
  grid-template-columns: minmax(92px, 0.14fr) minmax(0, 1fr);
  align-items: stretch;
}

#feedback .nps-smiley-scale.survey-score {
  display: grid;
  grid-template-columns: repeat(11, minmax(42px, 1fr));
  gap: 6px;
  overflow: visible;
  padding: 0;
}

#feedback .nps-smiley-scale.survey-score button,
#feedback .not-used-option,
#feedback .choice-pills button {
  min-height: 44px;
  border: 1px solid rgba(13, 47, 42, 0.16);
  border-radius: 6px;
  background: #fff;
  color: var(--ink);
  box-shadow: none;
}

#feedback .nps-smiley-scale.survey-score button strong {
  font-size: 1rem;
  line-height: 1;
}

#feedback .nps-smiley-scale.survey-score .detractor,
#feedback .nps-smiley-scale.survey-score .neutral,
#feedback .nps-smiley-scale.survey-score .promoter {
  background: #fff;
}

#feedback .nps-smiley-scale.survey-score .selected,
#feedback .choice-pills .selected,
#feedback .not-used-option.selected {
  border-color: var(--pine);
  background: var(--pine);
  color: #fff;
}

#feedback .not-used-option {
  padding: 0 10px;
  color: var(--cedar);
  font-size: 0.78rem;
}

#feedback .first-visit-question {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 16px;
}

#feedback .choice-pills {
  display: grid;
  grid-template-columns: repeat(2, minmax(72px, 1fr));
  gap: 8px;
}

#feedback .written-feedback label {
  font-weight: 800;
  line-height: 1.4;
}

#feedback .written-feedback textarea {
  border: 1px solid rgba(13, 47, 42, 0.18);
  border-radius: 6px;
  background: #fff;
}

@media (max-width: 900px) {
  #feedback .survey-section-heading,
  #feedback .first-visit-question,
  #feedback .score-scale-wrap:has(.not-used-option) {
    grid-template-columns: 1fr;
  }

  #feedback .score-legend {
    display: none;
  }

  #feedback .nps-smiley-scale.survey-score {
    grid-template-columns: repeat(6, minmax(0, 1fr));
  }
}
/* Wide feedback page layout */
#feedback {
  justify-items: center;
}

#feedback .feedback-form {
  width: min(1680px, calc(100vw - 48px));
}

body.public-feedback .main-stage {
  width: 100%;
  max-width: none;
  padding-right: 24px;
  padding-left: 24px;
}

@media (max-width: 760px) {
  #feedback .feedback-form {
    width: calc(100vw - 24px);
  }

  body.public-feedback .main-stage {
    padding-right: 12px;
    padding-left: 12px;
  }
}
/* Full-width feedback form override */
#feedback .feedback-form {
  width: 100% !important;
  max-width: none !important;
  margin-right: 0 !important;
  margin-left: 0 !important;
}

#feedback .survey-cover,
#feedback .survey-section {
  width: 100%;
  box-sizing: border-box;
}
/* Responsive feedback templates: tablet and mobile */
@media (min-width: 761px) and (max-width: 1180px) {
  body.public-feedback .main-stage,
  .main-stage {
    padding-right: 18px;
    padding-left: 18px;
  }

  #feedback .feedback-form {
    gap: 12px;
  }

  #feedback .survey-cover {
    padding: 20px 22px;
  }

  #feedback .survey-cover h2 {
    font-size: 1.55rem;
  }

  #feedback .survey-section {
    padding: 16px 18px;
  }

  #feedback .survey-section-heading {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: end;
    gap: 12px;
  }

  #feedback .survey-question {
    padding: 12px 0;
  }

  #feedback .survey-question-title {
    align-items: flex-start;
    gap: 10px;
  }

  #feedback .score-scale-wrap:has(.not-used-option) {
    grid-template-columns: 96px minmax(0, 1fr);
  }

  #feedback .nps-smiley-scale.survey-score {
    grid-template-columns: repeat(11, minmax(34px, 1fr));
    gap: 4px;
  }

  #feedback .nps-smiley-scale.survey-score button,
  #feedback .not-used-option,
  #feedback .choice-pills button {
    min-height: 42px;
    padding: 5px 4px;
  }

  #feedback .score-legend {
    display: grid;
    font-size: 0.72rem;
  }

  #feedback .written-feedback textarea {
    min-height: 108px;
  }
}

@media (max-width: 760px) {
  body.public-feedback .main-stage,
  .main-stage {
    padding-right: 10px !important;
    padding-left: 10px !important;
  }

  #feedback .feedback-form {
    width: 100% !important;
    gap: 10px;
  }

  #feedback .survey-cover {
    padding: 18px 14px;
  }

  #feedback .survey-cover h2 {
    font-size: 1.34rem;
  }

  #feedback .survey-section {
    padding: 14px 12px;
    border-radius: 7px;
  }

  #feedback .survey-section-heading {
    display: block;
    margin-bottom: 8px;
    padding-bottom: 8px;
  }

  #feedback .survey-section-heading h3,
  #feedback .survey-question-title h3 {
    font-size: 0.96rem;
  }

  #feedback .first-visit-question,
  #feedback .score-scale-wrap,
  #feedback .score-scale-wrap:has(.not-used-option) {
    grid-template-columns: 1fr !important;
  }

  #feedback .survey-question {
    padding: 12px 0;
  }

  #feedback .survey-question-title {
    align-items: flex-start;
    gap: 9px;
    margin-bottom: 9px;
  }

  #feedback .survey-question-title .question-number {
    flex-basis: 30px;
    min-width: 30px;
    height: 30px;
    font-size: 0.72rem;
  }

  #feedback .score-legend {
    display: none !important;
  }

  #feedback .nps-smiley-scale.survey-score {
    grid-template-columns: repeat(4, minmax(0, 1fr)) !important;
    gap: 6px;
    width: 100%;
  }

  #feedback .nps-smiley-scale.survey-score button,
  #feedback .not-used-option,
  #feedback .choice-pills button {
    min-height: 48px;
    padding: 7px 4px;
    border-radius: 7px;
  }

  #feedback .not-used-option {
    width: 100%;
  }

  #feedback .choice-pills {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    width: 100%;
  }

  #feedback .question-group {
    margin-top: 10px;
    font-size: 0.88rem;
  }

  #feedback .written-feedback label {
    font-size: 0.92rem;
  }

  #feedback .written-feedback textarea {
    min-height: 124px;
  }

  #feedback .form-actions {
    margin-right: -10px;
    margin-left: -10px;
    padding: 10px;
    border-top: 1px solid rgba(13, 47, 42, 0.12);
    background: #f8faf7;
  }

  #feedback .form-actions button {
    min-height: 46px;
  }
}
/* Touch-stable comment boxes for tablet and mobile */
@media (max-width: 1180px) {
  #feedback .written-feedback textarea {
    min-height: 150px;
    max-height: none;
    overflow-y: hidden !important;
    resize: none;
    overscroll-behavior: auto;
    touch-action: pan-y;
    scroll-padding: 12px;
    overflow-anchor: none;
  }
}

@media (max-width: 760px) {
  #feedback .written-feedback textarea {
    min-height: 156px;
    max-height: 34vh;
    scroll-margin: 24px 0 120px;
  }
}

/* Screen-specific guest feedback layout */
#feedback .nps-smiley-scale.survey-score {
  grid-template-columns: repeat(11, minmax(0, 1fr)) !important;
  width: 100%;
  min-width: 0;
  overflow: visible;
}

#feedback .written-feedback textarea {
  overflow-y: hidden !important;
  overflow-anchor: none;
  overscroll-behavior: auto;
  touch-action: pan-y;
}

@media (min-width: 761px) and (max-width: 1180px) {
  #feedback .nps-smiley-scale.survey-score {
    grid-template-columns: repeat(6, minmax(0, 1fr)) !important;
    gap: 7px;
  }

  #feedback .nps-smiley-scale.survey-score button {
    min-height: 46px;
  }
}

@media (max-width: 760px) {
  #feedback .nps-smiley-scale.survey-score {
    grid-template-columns: repeat(4, minmax(0, 1fr)) !important;
    gap: 6px;
  }

  #feedback .nps-smiley-scale.survey-score button {
    min-height: 50px;
    font-size: 0.88rem;
  }

  #feedback .written-feedback textarea {
    min-height: 156px;
    max-height: 34vh;
  }
}

@media (max-width: 390px) {
  #feedback .nps-smiley-scale.survey-score {
    grid-template-columns: repeat(3, minmax(0, 1fr)) !important;
  }
}

.feedback-category {
  display: inline-flex;
  align-items: center;
  min-height: 26px;
  padding: 4px 9px;
  border: 1px solid transparent;
  border-radius: 999px;
  font-size: 0.76rem;
  font-weight: 800;
  white-space: nowrap;
}

.feedback-category.detractor {
  border-color: #e6aaa0;
  background: #fff0ed;
  color: #8f3124;
}

.feedback-category.neutral {
  border-color: #e6c66f;
  background: #fff8e6;
  color: #705215;
}

.feedback-category.promoter {
  border-color: #84cbaa;
  background: #effaf3;
  color: #155e46;
}

.feedback-category.unrated {
  border-color: #cbd5e1;
  background: #f8fafc;
  color: #475569;
}