Daily
The Khyber Himalayan Resort & Spa, Gulmarg
Executive Dashboard
Live Operations
Luxury guest recovery command center
Live satisfaction, NPS, recovery compliance, department rankings, and recognition signals in one executive view.
NPS
--
Awaiting feedback
Weekly
Overall score week-wise
Monthly
Overall score month-wise
Department Performance
Ranking and trend
Department scores will appear after feedback is submitted.
Top Complaints
Action themes
Complaint themes will appear after neutral or detractor feedback is received.
Selected Guest
No guest selected
- Guest Name
- --
- Reservation
- --
- Room
- --
- Arrival
- --
- Departure
- --
- Source
- --
- OPERA Fetched At
- --
Assigned cases
Open
No open cases.
In Progress
No cases in progress.
Resolved
No resolved cases.
Feedback Repository
Search and export
| Guest | Room | Average | Category | Medium | Collected By | IP Address | Case | Reference |
|---|---|---|---|---|---|---|---|---|
| No feedback records found. | ||||||||
Top Recognized Employee
No recognition yet
Recognition will appear after submitted feedbackPositive guest comments will create staff recognition records.
Monthly Recognition
No monthly recognition records.
User Management
Admin controlled accounts
Directory
Users and access
| User | Department | Status | Action |
|---|
Permission Matrix
Direct user capability control
NPS Classification