Top Complaints
Cases generated today
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Guest Experience
Khyber Feedback Management System
OPERA Cloud
Connected
The Khyber Himalayan Resort & Spa, Gulmarg
Dashboard
Live Operations
Guest Feedback and Service Recovery
NPS, recovery compliance, department rankings, and recognition signals in one executive view.
Dashboard
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Monthly
Overall NPS month-wise
Departments Analysis
Score analysis
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Dashboard KPI Cards
Monthly KPI comparison
| Criteria | Previous Month | Current Month | Up/Down By |
|---|---|---|---|
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Departments
Score comparison by department
| Criteria | Previous Month | Current Month | Up/Down By |
|---|---|---|---|
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Selected Guest
No guest selected
- Guest Name
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- Reservation
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- Room
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- Arrival
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- Departure
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- Source
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- OPERA Fetched At
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Front Office
Manual feedback link
YNY Review
Guest Feedback Case Review
0Feedback
0Cases
0Pending
0Resolved
0Escalated
Select a case to view details.
Assigned cases
Case Management
Assigned recovery cases
| Date | Guest | Room | Medium | Case Severity | Department Assignment(s) | HOD | Status | Feedback Ref. | Actions |
|---|---|---|---|---|---|---|---|---|---|
| No recovery cases found. | |||||||||
Admin Report
GM deletion request status
| Feedback | Requested | Guest | Requested By | Status | Decided | Reason / Remarks |
|---|---|---|---|---|---|---|
| No report loaded. | ||||||
Reports
Case status report
No report loaded.
Reports
Case resolution details
| No report loaded. |
Feedback Repository
Search and export
| Feedback ID | Guest / Customer Name | Room No | Feedback Date | Overall Score | NPS Category | Case Status | Created By | Actions |
|---|---|---|---|---|---|---|---|---|
| No feedback records found. | ||||||||
Submitted Feedback Form
Complete feedback form
Select a feedback record to view the submitted form.
Top Recognized Employee
No recognition yet
Recognition will appear after submitted feedbackPositive guest comments will create staff recognition records.
Monthly Recognition
No monthly recognition records.
Automation
Report Scheduler
Available report schedules
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| Report | Enabled | Interval | Weekday | Month Day | Time | Recipients | Next Run | Action |
|---|---|---|---|---|---|---|---|---|
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Data Archive
Archived feedback and automatic cleanup
Archive Records
Latest archived feedback
| Feedback ID | Date | Guest | Room | Category | Department | Archived At |
|---|
Archive Log
Recent archive runs
| Run | Mode | Cutoff | Status | Eligible | Archived | Completed | Message |
|---|
Administration
System control center
Manage users, permissions, case logic, department routing and email templates from focused work areas.
Users0
Departments0
Mappings0
User Management
Admin controlled accounts
Directory
Users and access
| User | Username | Department | Status | Action |
|---|
Permission Matrix
Direct user capability control
Case Generation Logic
Case category ranges: Detractor, Neutral and Promoter
Database Backup
SQL backup and daily schedule
Backup folder--
Next scheduled run--
| File | Size | Modified | Path |
|---|---|---|---|
| No backups loaded. | |||